The Booked-out & Profitable Practitioner
Date & Time
Location
Part 1: LIVE Thursday, October 2 at 12:00pm - 1:00pm AEST (Brisbane Time)
Part 2: LIVE Thursday, October 16 at 12:00pm - 1:00pm AEST (Brisbane Time) *daylight savings in effect - check your local time*
RECORDING: Will be available on-demand for Engage premium members only - sign up today here.
Who is this 2-part business webinar series (2CPE) for?
Whether you're starting out, scaling your practice or stuck in a rut of patients rescheduling or cancelling, you will learn how to master the strategies, tools, and mindset needed to consistently attract and retain loyal clients.
PART 1: Beyond the prescription
At a time when naturopathy is more essential than ever, but still widely misunderstood, many practitioners find themselves struggling with client retention and engagement. In this transformative session, Katherine Maslen will uncover the real reasons why clients disengage from care, and how you can change that.
You’ll learn how to foster a deeper sense of connection and trust with your clients, helping them stay committed to their healing journey. Discover how this connection not only improves clinical outcomes but also supports a more sustainable, profitable practice.
Learning Outcomes
- Identify the key non-clinical factors that influence client retention, including communication, emotional connection, and perceived value of care.
- Learn how to structure your consultations to align with both client outcomes and long-term business sustainability.
- Recognise the communication gaps that cause clients to lose motivation or drop off—and how to prevent them with clarity and consistency.
- Understand how to expand your role beyond the prescription, stepping into a trusted guide and health mentor to drive better results and greater profitability.
You'll Receive
+ Digital presentation notes
+ Live Q&A and discussion
+ 1 CPE point & certificate
Event Details: Part 1 Thursday, October 2 at 12:00pm - 1:00pm AEST (Brisbane time)
Check Your Local Time
QLD | VIC | NSW | ACT | TAS - 12:00pm AEST
NT | SA - 11.30am ACST
WA - 10:00am AWST
NZ - 3:00pm NZDT
PART 2: Systems and communication methods that lead to results
Behind every consistently booked and profitable practice lies a foundation of clear systems and purposeful communication. In this session, Katherine Maslen will guide you through the practical frameworks that help naturopaths create structure without losing soul, and implement communication methods that deeply connect and convert.
You’ll explore how small shifts in how you work and speak with clients can lead to better outcomes, stronger retention, and a steady stream of ideal clients. Whether you’re seeking more flow in your operations or more power in your messaging, this session is about working smarter, not harder, for sustainable growth.
Learning Outcomes
- Understand how to map out your client journey and build the tools needed at each stage to ensure continuity, confidence, and conversion.
- Learn how to create structured client touch points that increase retention, reduce admin time, and deepen engagement.
- Understand how to use communication as a clinical tool, not just a marketing tactic—leading to greater compliance and results.
- Develop a clear plan to integrate both stability and soul into your client journey, helping you scale without burning out
You'll Receive
+ Digital presentation notes
+ Live Q&A and discussion
+ 1 CPE point & certificate
Event Details: Part 2 Thursday, October 16 at 12:00pm - 1:00pm AEST (Brisbane time)
Check Your Local Time
QLD - 12:00pm AEST
VIC | NSW | ACT | TAS - 1:00pm AEDT
NT | SA - 11.30am ACST
WA - 10:00am AWST
NZ - 3:00pm NZDT
Speaker
Katherine Maslen
BHSc Naturopathy, BHsc Western Herbal Medicine, Master Coach and NLP Practitioner
Katherine is an award-winning entrepreneur, clinical naturopath, best-selling author, master coach, international speaker and media advocate for health and wellness. She is well known for her impact in the industry, leading innovation and operating a 7-figure wellness company, and having personally conducted over 20,000 1-on-1 consultations.
FAQs
Registration:
When you register, you’ll receive the join link right away with the ability to save to your calendar, so there’s no waiting around for your confirmation link.
During the event:
When you join the event, it will load in your web browser, there’s no need to download an app.
During the event, we want you to be fully engaged and get access to all the materials and information you need. That’s why during the event, we’ll be sharing handouts, research articles and more for you to download. We’ll also be encouraging Q&A, conversation between you and other attendees, and share polls where you can tell us what you think. At the end of the event, we will share your CPE certificate ready for you to download instantly.
How do I register for the live sessions?
Simply click the “Register” in the top left, which will lead you to the Bio Concepts events registration form. Once you have filled in the form, you will be directed to a page with your unique link to the webinar where you can save this to your calendar. This link will also be sent to your registered email address.
NB: In order to register, you will need a Bio Concepts account. Make sure you are logged in or follow the easy process to create an account on our website.
How do I access the live session?
A link to join the webinar and a calendar invite is included in your registration confirmation email. Once clicked, it will automatically launch the webinar page. Please note, this will not be accessible until the specified date and time of the webinar. We recommend clicking the link a few minutes before the scheduled start time.
How do I access the on-demand session?
Following the live webinar event, the on-demand version will be made available as a premium resource on Bio Concepts Engage.
Engage Premium Members can enjoy ongoing access to this webinar at Bio Concepts Engage.
How can I access a copy of the notes before the live webinar?
A copy of the presentation handout which can be used to take notes during the presentation will be sent one day prior to the event via the Demio confirmation email. We will also share these at the start of the event via the handout section when you join the webinar.
Why was I taken to another website when I clicked the register button?
Our webinars are facilitated by a cloud-based platform called Demio. We’ve found this software to be reliable and easy to use, and we hope you do too!
I registered but I haven’t received my confirmation email?
As the confirmation email will be sent via Demio, please make sure to check your spam/junk inbox as your email server may have automatically filtered it there.
I can’t hear the presenter. How do I check my audio and connection?
We recommend joining the webinar a few minutes before it begins to ensure your audio is set up.
Am I eligible to claim CPE points for attending this live/on-demand webinar?
Yes, you will earn 1 CPE point for each part of the webinar (45-minute online webinar and 15 minutes Q&A time). Towards the end of the live event, the certificate will be shared in the handouts section of the webinar.
If you choose to watch the on-demand webinar, following the FULL completion of this lesson, you will be prompted to complete a short Q&A to receive your CPE certificate. The certificate is automatically added to your CPE points Library in your Account Settings.
How do I ask questions during the live webinar?
You can type your question into the “Q&A” section to the right of the screen. Questions will be addressed by our presenter in the Q&A session in the last part of the webinar.