Delivery And Shipping

If your order is over $300 you will receive free shipping.

Orders under the amount of $300.00 will receive a $10.00 (ex GST) freight charge.


Orders placed
before 12 noon

(we aim to dispatch same
day as ordered)

Orders placed
after 12 noon

(We aim to dispatch order
next business day)

QLD

Brisbane Metro:
1-2 Business Days
1-2 Business days
Other:
2-5 Business days
2-5 Business days

NSW

Sydney Metro:
1-3 Business Days
1-3 Business days
Other:
2-5 Business days
2-5 Business days

VIC


Melbourne Metro:
2-4 Business Days
2-4 Business days
Other:
3-6 Business days
3-6 Business days

SA


Adelaide Metro:
2-5 Business Days
2-5 Business days
Other:
2-6 Business days
2-6 Business days

WA


Perth Metro:
4-7 Business Days
4-7 Business days
Other:
4-10 Business days
4-10 Business days

TAS


Hobart Metro:
2-5 Business Days
2-5 Business days
Other:
3-7 Business days
3-7 Business days


Public Holidays

Please note that the following days will affect your delivery times as our Queensland head office is closed on the following public holidays:

  • New years day
  • Australia Day
  • Good Friday
  • Easter Monday
  • Anzac Day
  • Labour Day
  • Ekka Wednesday
  • Queens birthday
  • Christmas closure (announced closer to the date)

Marketing Material

Ordering hard copy marketing material from 1st July 2019 - what you need to know.

In the past 12+ months we have increased production of our marketing materials for you to use in your clinics and also to pass on to your patients. Based on feedback received to date, we are delighted that these materials have been so popular and we plan to continue producing them to ensure we are providing the highest level of education to support our products.

Given the volume and cost of materials we are distributing nationally, from the 1st July 2019, we will be introducing some minor charges for our marketing materials as follows:

  • Marketing materials including Charts, Factsheets, DL Brochures - will remain free per item
    What will your freight cost?
    • No charge for freight: if these free items are ordered with your stock and if the order value is $300+
    • The normal $10.00 (ex GST) freight charge will apply: If ordered with your stock and the total order is under $300
    • Freight charge of $5, Australia Wide: If ordered without stock
  • Patient Booklets or Tear-off pads - will incur a charge of $1.50 per item
    What will your freight cost?
    • No charge for freight: if these free items are ordered with your stock and if the order value is $300+
    • The normal $10.00 (ex GST) freight charge will apply: If ordered with your stock and the total order is under $300
    • Freight charge of $5, Australia Wide: If ordered without stock
  • Alternatively, all of our materials can be accessed digitally and downloaded as PDFs free of charge, you can find our Clinical Tools or Patient Material in our Resources section on our website.

We thank you for your continued support of Bio Concepts and our Orthoplex brand and look forward to working closely with you into the new financial year and beyond!

Kind Regards,

Bio Concepts Marketing