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Delivery Policy

Shipping costs

Please note that all prices are exclusive of GST.

Practitioner orders

Orders above $300 will receive free shipping Australia-wide.

Orders under $300 will incur an $10 freight charge Australia-wide.

Patient orders

Flat rate of $7 per order Australia-wide.

Estimated delivery timeframes

The following estimated delivery timeframes are for orders submitted on business days (MON-FRI) before 12pm AEST. Delivery timeframes are an estimate only. Every attempt is made to provide a responsive, fast and reliable service. We utilise varied courier services such as Startrack, Australia Post (for PO Box and remote areas) and Aramex.

Please note we do not ship customer orders internationally.

Queensland

Brisbane Metro

1-2 Business Days

QLD Regional Areas

2-5 Business Days

New South Wales

Sydney Metro

1-3 Business Days

NSW Regional Areas

2-5 Business Days

Victoria

Melbourne Metro

2-4 Business Days

VIC Regional Areas

3-6 Business Days

South Australia

Adelaide Metro

2-5 Business Days

SA Regional Areas

3-6 Business Days

Western Australia

Perth Metro

4-7 Business Days

WA Regional Areas

4-10 Business Days

Tasmania

Hobart Metro

2-5 Business Days

TAS Regional Areas

3-7 Business Days

Australian Capital Territory

Canberra Metro

2-4 Business Days

ACT Regional Areas

3-6 Business Days

Temperature-sensitive goods

Although not typically needed, orders with temperature sensitive items are sent with a cold pack. Orders containing cold items will be dispatched from the warehouse every business day, including Fridays. If you would like your cold order to be held until the Monday dispatch, please contact our customer service team to include a permanent note on your account. Please refer to the product stability on the product page for details regarding freight times relating to stability product data.

Marketing material

Freight charges on hard copies of Clinical Materials are calculated at a flat-rate Australia-wide.

Please note that all prices are exclusive of GST.

Freight costs

If ordered without Orthoplex stock

$5

If ordered with Orthoplex stock and the total order value is under $300

$10

If ordered with Orthoplex stock and the total order value is over $300

Free

Alternatively, all of our materials can be accessed digitally and downloaded as PDFs free of charge on the Bio Concepts Engage website.

Enquiries

If you have any questions, please contact Bio Concepts at info@bioconcepts.com.au, or call 07 3868 0699.

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