Home / Forms & Policies / Delivery Policy
Delivery Policy
Shipping costs
Please note that all prices are exclusive of GST.
Practitioner orders
Orders above $300 will receive free shipping Australia-wide.
Orders under $300 will incur an $10 freight charge Australia-wide.
Patient orders
Flat rate of $7 per order Australia-wide.
Estimated delivery timeframes
The following estimated delivery timeframes are for orders submitted on business days (MON-FRI) before 12pm AEST. Delivery timeframes are an estimate only. Every attempt is made to provide a responsive, fast and reliable service. We utilise varied courier services such as Startrack, Australia Post (for PO Box and remote areas) and Aramex.
Please note we do not ship customer orders internationally.
Queensland
Brisbane Metro
1-2 Business Days
QLD Regional Areas
2-5 Business Days
New South Wales
Sydney Metro
1-3 Business Days
NSW Regional Areas
2-5 Business Days
Victoria
Melbourne Metro
2-4 Business Days
VIC Regional Areas
3-6 Business Days
South Australia
Adelaide Metro
2-5 Business Days
SA Regional Areas
3-6 Business Days
Western Australia
Perth Metro
4-7 Business Days
WA Regional Areas
4-10 Business Days
Tasmania
Hobart Metro
2-5 Business Days
TAS Regional Areas
3-7 Business Days
Australian Capital Territory
Canberra Metro
2-4 Business Days
ACT Regional Areas
3-6 Business Days
Temperature-sensitive goods
Although not typically needed, orders with temperature sensitive items are sent with a cold pack. Orders containing cold items will be dispatched from the warehouse every business day, including Fridays. If you would like your cold order to be held until the Monday dispatch, please contact our customer service team to include a permanent note on your account. Please refer to the product stability on the product page for details regarding freight times relating to stability product data.
Marketing material
Freight charges on hard copies of Clinical Materials are calculated at a flat-rate Australia-wide.
Please note that all prices are exclusive of GST.
Freight costs
If ordered without Orthoplex stock
$5
If ordered with Orthoplex stock and the total order value is under $300
$10
If ordered with Orthoplex stock and the total order value is over $300
Free
Alternatively, all of our materials can be accessed digitally and downloaded as PDFs free of charge on the Bio Concepts Engage website.
Enquiries
If you have any questions, please contact Bio Concepts at info@bioconcepts.com.au, or call 07 3868 0699.
Related Documents
